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Our Team

About Us

The Charles Phykitt Insurance Agency was established in 1997. For the last 18 years our primary goal has been to make insurance as EASY as possible for our customers. Serving the people of Berkshire County, and throughout the state of Massachusetts. We are a full service insurance agency capable of helping you with your personal or commercial insurance needs. Our professional and friendly staff is just a call away for a FREE quote.

Charles Phykitt Insurance Agency is where you will always talk to a real person – never sent to a voice mail or answering system – just good old fashioned service.

Our Team

Meet the friendly and knowledgeable staff at Charles Phykitt Insurance Agency:

Paula Morehouse
Agency Principal/Owner
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Paula began her insurance career in 1993, as a receptionist for a local agency in Pittsfield, MA. In 1995 she went to work for R & C Insurance agency, as a licensed personal lines representative. Then in 1997, she helped Charles – Charlie as most people know him – Phykitt start Charles Phykitt Insurance Agency. Over the next 7 years she moved into commercial lines, started being involved in all aspects of the agency, including meeting with company reps, and also became licensed for Life Insurance. In 2004, Paula bought the agency from Charlie, when he retired. Today she is still very involved in all aspects of the agency and tries to provide customers with personal service as insurance, as insurance can be complicated. With her wealth of insurance knowledge and experience in the industry, she prides her business on “old fashioned customer service”. In her spare time, Paula enjoys spending time with her family and friends, cooking, and traveling.

Debbie Charron
Licensed Producer
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Debbie is our Automobile Insurance broker and has been a dedicated fixture at Charles Phykitt Insurance since 2001. In her 17 years here, Debbie prides herself on working hard to make sure every customer obtains the best policy for their auto insurance needs. She remembers her customers by their first names, and they greet her like a friend they have known for years. Outside of the office she enjoys spending time with her family, playing bingo, and vacations around the Northeast.

Vicki Norcross
Customer Support Specialist
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Vicki has been the friendly face at the front desk at Charles Phykitt Insurance since 2007. Over the years she has been Receptionist, Bookeeper, to her current role as Customer Support Specialist. Her years of working with our customers, combined with her knowledge make her an invaluable member of our staff. Vicki enjoys spending time with her husband and family, baking and cooking, and traveling.

Bethany DeMarco
Licensed Producer
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Bethany came to us with a vast sales and marketing background in June 2014, working as a customer service specialist at the front desk part time. She quickly learned the ropes, and became licensed in July 2017. She manages the property lines and helps oversee day to day operations of the agency. She spends her spare time with her family.

Sharon Lucas
Receptionist
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Sharon started working two days a week at the front desk in 2017. Formerly she was a LPN, which shows in her personality of always taking care of us in the office and the customers. In her spare time she loves to spend time with her husband fishing, and going to her grandchildren’s sporting events.

Belinda Schutz
Receptionist
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Belinda is a retired social worker. She joined the agency in 2018, as part-time receptionist. When she’s not at the office, you will find her hiking, training her dogs, or spending time with her family.