Our Team

About Us

The Charles Phykitt Insurance Agency was established in 1997.  Since then, our primary goal has been to make insurance as EASY as possible for our customers.   We serve anyone residing in Massachusetts as well as we write property insurance for investors out of state buying investment properties and second homes in Massachusetts.  We are a full service insurance agency capable of helping you with your personal and commercial insurance needs.  Our professional and friendly staff are just a call away for a fast and friendly quote.  We pride ourselves on shopping insurance out for you among the many carriers we represent, therefore offering you the lowest rate we have available for your insurance needs. 

When you call our office you will always be greeted by a person, not a machine!  We prefer old fashioned service and believe our clients do too.  Some things never go out of style!  We believe talking to a machine is not very personal, so you will never get voicemail in our office, because we do not have voicemail for any of our employees.  

As much as we believe in old fashioned service, we are also up to date with our technology and we can communicate with clients via text message through our computers.  We also have Docusign, so you can sign any policy documents right from your cell phone, and we can take deposits electronically, so you never need to leave your house to do business with us!

Meet our Staff

Meet the friendly and knowledgeable staff at Charles Phykitt Insurance Agency:

Paula Morehouse

Agency Principal/Owner

I have been in the Insurance Industry since 1993 and licensed since 1997.  There began my passion for the Insurance Industry!  My 29 years of experience in the industry, allows me to share my wealth of knowledge and guide clients in basic terms to understand the insurance they are purchasing.   I believe clients appreciate a clear explanation of the insurance, as insurance can be very confusing.   I enjoy taking all the pieces of the puzzle a client may bring to us and solving their problem while making them feel like they understand and that they got a good deal.  Helping people quickly get a quote  and saving them money at the same time has been my passion for the past 29 years.  There is no better feeling than to call a client and tell them you can save them money!  My competitive side ensures my clients piece of mind to know that I will take the time to property shop insurance for them.   In my free time, I am a member of the Cheshire Lions Club and enjoy spending time with my family and friends, traveling, cooking, boating, and playing with my dog Cali.

Vicki Norcross

Client Support Specialist

Vicki has been a friendly face at Charles Phykitt Insurance since 2007. Over the years she has helped service our clients in various roles, but her favorite is being the first contact for our clients at the front desk.   Her years of working with our clients combined with her knowledge of the business makes her an invaluable member of our staff.   Vicki  loves spending time with her daughters and enjoys, baking, cooking, hiking and traveling.

Bethany DeMarco

Licensed Producer

Bethany came to us with a vast sales and marketing background in June 2014, working as a customer service specialist at the front desk part time. She quickly grew her insurance knowledge and became licensed in July 2017.  Bethany works in both Personal and Commercial lines, but has shifted to more Commercial lines over the past few years.  Bethany does a surperb job helping connect clients with the right insurance for their needs.  In her 7 years with the agency she has become invaluable to our agency family.  Her upbeat, cheerful attitude coupled with her drive to get her clients the best deal allows her to write 90% of the business that comes to her.   She is very dedicated to her clients.  Bethany also helps oversee day to day operations of the North Adams office.   In her free time, Bethany enjoys spending time with her finance, their 2 kids and their dogs Roxy and Oakley.

Kelly Faucher

Client Support Specialist

Kelly joined our agency this past November 2020. She will be serving as a Client Support Specialist, assisting with Homeowners, processing policies, working on specialty projects, managing supplies for both of our offices and growing her knowledge of the insurance industry. Prior to joining our team, Kelly has devoted the past 30 years raising her 5 children. During that time she also assisted her husband with organizing and expanding his photography business. Kelly brings a positive, warm hometown energy to our team that fits our mission to serve our community.

Kyle Morehouse

Client Support Specialist/Accounting

Kyle joined us in March of 2020 to help us out as a Client Support Specialist.  Kyle is currently a student of MCLA majoring in Accounting.  He previously was at Salem State University for the first 2 years of his college career until Covid hit and he transferred to MCLA to finish his degree closer to home.   Kyle will be splitting his time in the office between Client Support and Accounting.  When Kyle is not studying or working, he enjoys traveling and spending time with friends & family.  Kyle and his partner Lucas live in Adams with their cat Chino.

Marissa L. Arigoni

Personal Lines Manager

Marissa began her insurance career in 2012 at Charles Phykitt Insurance Agency as front desk coordinator. She became a licensed insurance agent in 2016 when she transitioned to a Personal Lines Account Manager. Anyone who knows Marissa would tell you that her upbeat personality, organization, dedication, and problem solving skills makes her a great insurance agent, co-worker, and friend. Marissa is excited to begin her role as Personal Lines Manager, and to continue growing and excelling in her career. When Marissa is out of the office, she enjoys spending time with her husband Chris and their three dogs Manny, Rosie, and Scooby.

Mindy Lemieux

Personal Auto Client Specialist

Mindy joined the Charles Phykitt Insurance team in 2022 with 26 years in various customer service positions including 5 years at the Kansas RMV.  Mindy is the agency’s Personal Auto Client Specialist and will be servicing our clients for all their personal auto needs.    Anyone who knows Mindy would tell you that her compassion for helping people goes above and beyond. Her organizational skills, dedication to customers, and problem-solving skills makes her a great, co-worker, and friend. Mindy is excited about her role as our Personal Auto Client Specialist, and to continue growing and excelling in her insurance career.  When Mindy is out of the office, she enjoys spending time with her boyfriend Travis and children, Dylan, Kyla and her Granddaughter Adaline, she enjoys getting outside, camping and just being around her family and friends. Her dogs Titan, Bentley and Bruno are a big part of her family as well! Her upbeat, cheerful attitude will make a great addition to the company.