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Billing & Claims

We are happy to help you with billing or policy questions. Please call us during regular business hours, Monday – Friday 9:00 AM – 4:30 PM, at 413-663-3800. Or you may view your insurance information by visiting your insurance carrier directly on their website.
Please see our carriers listed below for your reference.
AGENT TIP: Have your most recent bill handy, as you will need your policy number to pay your bill online, or report a claim.

Arbella:

1-800-272-3552
Payments: https://www.arbella.com/pay-your-insurance-bill/pay-online
Claims: http://www.arbella.com/claims

Plymouth Rock:

1-617-951-1620
Payments: https://www.plymouthrock.com/resource-center/manage-your-policy
Claims: https://www.plymouthrock.com/claims

Bunker Hill:

1-617-956-1775
Claims and billing same as Plymouth IPFS: 1-800-255-6316

Foremost:

800-527-3905
Payments: https://www.foremost.com/payonline/
Claims: https://www.foremost.com/claims/

MPIUA:

1-800-392-6108
Payments: https://apps.mpiua.com/payment/#/make-payment
Claims: https://apps.mpiua.com/lossnotice#/loss-notice

MAPFRE/Commerce:

1-800-922-8276
Claims: https://mcr.mapfreinsurance.com/claims/#/ReportClaim
Payments: https://myaccount.mapfreinsurance.com/make-payment

Preferred Mutual:

1-800-333-7642
Payment options: https://www.preferredmutual.com/payments/payment-options/
Claims: https://www.preferredmutual.com/claims/report-a-claim/

Main Street America:

1-877-927-5672
Payments: https://insuredportal.msagroup.com/login
Claims: 1-877-425-2467

Travelers:

1-877-878-2468
Payments: https://www.travelers.com/pay-your-bill
Claims: https://www.travelers.com/claims/report-claim

Hanover Insurance Group:

1-508-855-1000
Payments: https://www.hanover.com/pay-your-bill
Claims: https://www.hanover.com/claims

CNA Surety:

800-331-6053
https://www.cnasurety.com/cna/guest/cnasurety/

Merchants Insurance Group:

800-462-8182
https://www.merchantsgroup.com/

Pilgrim Insurance:

800-721-8294
http://www.pilgrimins.com/

Safety Insurance:

617-951-0600
https://www.safetyinsurance.com/

North American Company:

800-733-2524 312-648-7600
Fax 605-373-8826
https://www.northamericancompany.com/home

Aflac Customer Service:

800.535.1333 Policyholder Portal: Fax: 800.224.4170
https://www.aflac.com/

VacantExpress.com:

800-310-3351
Claims:800.788.4780 – http://www.vacantexpress.com/claims/
Payments: https://intportal.global-indemnity.com/Payment/VacantExpress

Pilgrim Insurance:

800-721-8294
http://www.pilgrimins.com/
Claims: http://www.pilgrimins.com/policyholders/claims
Payments: Online Quick Payment https://es.pilgrimins.com/qpay/ds/payment/home

American Modern Insurance Group:

Claims:
800-375-2075
http://www.amig.com/customer/file-a-claim/
Payments:
800-543-2644
http://www.amig.com/customer/make-a-payment/

North American Company:

Payments can be mailed to:
North American Company for Life and Health Insurance
NA Lockbox
P.O. Box 4274
Carol Stream, IL 60197

LifeInsurance Claims:

Regular Mail:
North American Company
P.O. 5088
Sioux Falls, SD 57117-5088
Overnight Mail: Attn: Claims Department
One Sammons Plaza
Sioux Falls SD 57193
800-733-2524
312-648-7600
Fax 605-373-8826
Email: [email protected]

Safeco:

Payments: https://customer.safeco.com/accountmanager/Login/login.aspx?OriginalURL=/accountmanager/billing/payment
Claims: https://www.safeco.com/claims
1-800-332-3226

Bristol West:

Payments:
1-855-319-7763
Bristol West Insurance Group
900 S Pine Island Road, Suite 600 Plantation, FL 33324
Claims: 1-800-274-7865