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Billing & Claims

We are happy to help you with billing or policy questions. Please call us during regular business hours, Monday – Friday 9:00 AM – 4:30 PM, at 413-663-3800. Or you may view your insurance information by visiting your insurance carrier directly on their website.
Please see our carriers listed below for your reference.
AGENT TIP: Have your most recent bill handy, as you will need your policy number to pay your bill online, or report a claim.
Arbella:
800-272-3552
Payments:
http://www.arbella.com/pay-your-insurance-bill
Claims:
http://www.arbella.com/claims

Plymouth Rock/Bunker Hill:
Quick Payment:
https://es.prac.com/qpay/ds/payment/home
Report a Claim:
Phone 24/7 888-324-1620
https://efnol.plymouthrock.com/#/login

Foremost:
800-527-3907
Payments:
http://www.foremost.com/payonline/index.asp
Claims:
http://www.foremost.com/claims/

Preferred Mutual:
Phone Payments (automated line)
888-511-2455
Quick Pay Online:
https://www.preferredmutual.com/payments/quick-pay/
Claims:
800-333-7642
https://www.preferredmutual.com/claims/report-a-claim/

Main Street America (MSA)/National Grange (NGM)
Claims 877-425-2467
http://www.msagroup.com/

Massachusetts Property Insurance Underwriting Association (MPIUA or Mass Property)
800-392-6108
www.mpiua.com
Payments:
https://apps.mpiua.com/payment/#/make-payment
Claims:
http://apps.mpiua.com/lossnotice#/loss-notice

Travelers
800-842-5075
https://www.travelers.com/
Claims: 800-252-4633

Hanover Insurance Group
800-922-8427
http://www.hanover.com/
Claims:
800-628-0250
http://www.hanover.com/claims.html

VacantExpress.com
800-310-3351
http://www.vacantexpress.com/
Claims:
800.788.4780
http://www.vacantexpress.com/claims/
Payments:
https://intportal.global-indemnity.com/Payment/VacantExpress

CNA Surety
800-331-6053
https://www.cnasurety.com/cna/guest/cnasurety/
Claims:
877-672-6115
Payments:
https://onlinepay.cnasurety.com/EpayWeb/

Merchants Insurance Group
https://www.merchantsgroup.com/
800-462-8182 Billing
800-258-3574 – Claims Monday-Friday 8:00 AM – 5:00 PM EST
888-644-6680 – Claims after business hours

Pilgrim Insurance
800-721-8294
http://www.pilgrimins.com/
Claims:
http://www.pilgrimins.com/policyholders/claims
Payments:
Online Quick Payment https://es.pilgrimins.com/qpay/ds/payment/home

Safety Insurance
617-951-0600
https://www.safetyinsurance.com/
Claims:
File by phone – 800-951-2100
Online Bill Pay/Claims:
https://www.safetyinsurance.com/myaccount/

American Modern Insurance Group
http://www.amig.com/
Claims:
800-375-2075
http://www.amig.com/customer/file-a-claim/
Payments:
800-543-2644
http://www.amig.com/customer/make-a-payment/

North American Company
https://www.northamericancompany.com/home
Payments can be mailed to:
North American Company for Life and Health Insurance
NA Lockbox
P.O. Box 4274
Carol Stream, IL 60197
LifeInsurance Claims:
Regular Mail:
North American Company
P.O. 5088
Sioux Falls, SD 57117-5088
Overnight Mail: Attn: Claims Department
One Sammons Plaza
Sioux Falls SD 57193
800-733-2524
312-648-7600
Fax 605-373-8826
Email: [email protected]

Aflac
https://www.aflac.com/
American Reliable Insurance Company
Customer Service:
800.535.1333
Policyholder Portal:
www.myaricpolicy.com
Claims:
8655 E. Via De Ventura
Scottsdale, AZ 85258
Phone: 800.245.1505
Fax: 800.224.4170